VisionFlex Flexible Alarm Messaging

What is Messenger?
A multi-user messaging platform sends messages to:

• Wireless Telephones (WiFi/DECT)
• Pocket Pagers
• PDA
• Cell Phones
• LED Signs
• E-mail
• Monitors all internal alarm systems including; ire, BMS, Access Control, HVAC, Security, and Nurse Call

What is unique about messenger?
Seamless integration of ALL forms of messaging:

• Commercial grade client / server architecture
• True multi-user system
• Simple, scalable and secure interface
• Link multiple sites together via Internet
• Administer the system over the Web
• On-site paging system and wireless messaging on a single platform

Escalation Paths: Alarms escalate until resolved. Handsets may respond to calls to stop escalation. Configurable escalation time. No restrictions on escalation paths (groups, devices).

Linking Hospitals Together: Hospitals may be connected together over the internet. Messages are sent to devices at all locations. Minimal cost compared with dedicated links.

On Site Paging:

• Free message delivery
• Ultra fast message delivery (typically 2 seconds)
• Full Site Coverage inter system networking allows paging between locations

Reporting:

• Permanent log of all messages
• Single click to view message history
• Solve disputes on when and to whom messages were sent
• Audit trail maintains a log of who modified the system
• In the event of litigation or internal auditing you can easily review what happened during a particular time period

Wireless Telephone Solution:

• Event Notification
• Acknowledge Alarm
• Cancellation Alarm
• Callback Extension
• Force escalation
• Duress (with location)
• Trigger & Cancel calls
• Messaging confirmation
• Message splitting for multiple phone brands
• Unlimited carriers
• Critical messages received even when staff members are not on the site
• Text messaged alarms from VisionLink NurseCall Master to appropriate staff cell phone(s)

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Messaging Software
Staff allocation:
Once a staff member is logged on, their location and job functions may easily be changed from any PC. They can also be sent instant messages, or end their shift.

 

Device Independance

• Wireless phones
• Cellular phones
• Email
• Onsite/Wide Area Paging
• LED Display

 

Multi-User Environment

• Any PC may update any aspect of the system
• Users may log on the server from any PC
• Security specifies what facilities may be accessed
• All operations may be performed via the Internet

 

Scheduling System
Contact different staff or devices depending on the time of the day and the day of the week. There are no restrictions on schedules and schedules may be assigned to any event.

E-mail

• Send & Receive emails
• Copies of paging messages sent to email
• Alarms may escalate to email for ease of reference(e.g. monitor service levels)
• Assigns an email address to any wireless device including wireless handsets!

PBX Integration
 

• Send alphanumeric and numeric messages
• Can page recipients, groups, rosters or escalation paths
• Voice-prompted
• Priority calls
• Can use wireless telephone