TouchPoint Networks

Aeonix Contact Center

Tadiran Telecom

Overview

In contrast to call centers, contact centers represent essential robust multimedia contact points between companies and their customers. Contact centers allow customers to choose between telephony, email, and chat customer contact options. This allow companies to track and manage time in queue, make intelligent and sophisticated routing decisions for their customer contacts, and help minimize call abandonment. It allows companies to maximize return on investment within its agent base and to ensure that staffing adjusts dynamically to demand.

Aeonix Contact Center detailed historical, real time and cradle to grave reporting allow organizations to easily, and quickly measure contact center resources and to adjust to changing business demands. The ACC integrates seamlessly with customer CRM solutions and can easily blend inbound and outbound calls to manage sales campaigns and customer order processing. Aeonix Contact Center is recognized by our customers and resellers as the most intuitive, flexible and easy to use contact center in the industry.

Key Benefits

  • All in one Solution - Aeonix Contact Center provides a one server solution for UC&C and Contact Center applications and feature sets. Single server deployment with intuitive and central management capabilities reduces time, footprint, and resources required to manage the system
  • Easy to operate and easy to maintain - The Aeonix Contact Center applications were developed with the end user in mind. No IT specialist is required to make changes or to generate reports; the ACC can be managed with ease by the contact center supervisor
  • Up scaling requires license changes only - Simple upgrade process allows customers to upscale quickly. Simple licensing changes allow customers to add more agents or applications on their system seamlessly and intuitively. No additional hardware is required
  • Total Cost of Ownership - Customers are looking for solutions that can provide "more for less", something that the Aeonix Contact Center is especially well positioned to do. With minimum hardware required, simple implementation and maintenance processes, customers will experience the lowest possible total cost of ownership