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TouchPoint Networks Blog

State of the Union for Technology In 2018

December 20th, 2017 by admin

Today we announced our predictions for the future of the technology sector. We are preparing business owners for the anticipated technology explosion in 2018, and one of the bases for this prediction is the growing number of employed individuals and the omnipresent demand for technology in the...
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Posted in: Press Release,

The Customer Advocate Role at TouchPoint

December 12th, 2017 by admin

We were delighted to join Robert Leake from eFolder at a recent discussion about how we found the right “farmer”, or Customer Advocate. As Tamara Gonzalez explains in this video, we’ve learned to properly define this role from past hires, Tigerpaw training, and through working with our partners at Technology...
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Posted in: Training,

Training

November 27th, 2017 by admin

Here at TouchPoint, our staff is committed to constantly learning about the latest products and service innovations so that we can relay these efficiencies to our end-users. We ensure all technical staff receives ongoing factory training in order to stay current; this allows us...
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Posted in: About,

Cybersecurity Certification

October 24th, 2017 by admin

TouchPoint Networks a leading provider of unified communications has announced that the company is certified to provide cybersecurity solutions to SMBs (small to mid-sized businesses) to protect them from the barrage of cyber-attacks that occur every day. Cybercrimes are a serious threat and most businesses...
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Posted in: Press Release,

CloudJumper Launches Customer Management Module

October 9th, 2017 by admin

Recently our very own Chuck Whiteley was invited to weigh in on CloudJumper's channel partner portal, my.CloudJumper. CloudJumper is a Workspace as a Service (WaaS) platform for agile business IT. After a busy year onboarding and configuring customer accounts, the folds at CloudJumper have...
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Posted in: Solutions,

Importance of 4G Backup

September 23rd, 2017 by admin

TouchPoint Networks, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations. With the vast majority of business owners virtualizing...
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Posted in: Press Release,

Building a Good IT Network

September 7th, 2017 by admin

It's very easy to forget how much infrastructure is required to support our increasing dependence on technology. Modern businesses require fast, reliable internet connections, secure IT systems, larger storage solutions, and applications to support most every aspect of their work. Behind the scenes,...
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Posted in: Products & Services,

Enhancing Customers' Network Performance With New SD-WAN Technology

August 17th, 2017 by admin

We are excited to announce our offering of SD-WAN (Software-Defined Networking in a Wide Area Network). SD-WAN simplifies the management and operation of a WAN (Wide Area Network) by separating the networking hardware from its control mechanism. A key application of an SD-WAN is to allow companies...
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Posted in: Press Release,

Our Levels of Managed IT Support

August 1st, 2017 by admin

When you work with TouchPoint Networks, you can pick the level of support you need! Whether you want some additional help for your current IT team or if you’re looking to outsource all IT assistance – we’re here to help. We offer several levels of support to suit your needs, all focused on helping you...
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Posted in: Products & Services,

Why You Should Switch to Managed IT

June 29th, 2017 by admin

The need for an integrated, properly managed system is growing exponentially. Team members aren't just working from one desk, using a stationary desktop and basic internet connection. They expect and need to connect from anywhere in the office, as well as from home or while traveling. With TouchPoint's...
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Posted in: Products & Services,

Speeding up Communications

May 9th, 2017 by admin

It keeps on ringing, but Janice in Accounting just isn't picking up the phone. You leave a voicemail. Later, while you're in a meeting, Janet calls you back and leaves a voicemail. You both end up playing phone tag for most of the day, having to listen to your voicemail each time and generally wasting...
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Posted in: Products & Services,

TAG Award for Community Involvement

April 8th, 2017 by admin

Gary and Tamara Gonzalez were honored and humbled to accept the 2017 Community Involvement award at the TAG Annual Convention in Houston. It was the first award of the night to receive a standing ovation! TAG talked about how TouchPoint pays our employees 20 hours a year to spend time doing community...
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Posted in: News, About,

Your Partner in Cyber Security

March 8th, 2017 by admin

No matter what type of business you're running, these days everyone is using wireless and LAN networks, applications, data servers, websites, and a range of communication tools that are often integrated with online services. But the average person doesn't know much about how to protect these different...
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Posted in: Products & Services, Cyber Security,

Offering Hosted Cloud Solutions

February 8th, 2017 by admin

One of the areas we will be focusing on in 2017 is educating our customers on the benefits of hosted voice and Workspace as a Service (WaaS). Through our cloud services, you can enjoy full mobility and flexibility to work from anywhere, anytime with a simplified IT system! Does that mean you'll have...
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Posted in: Products & Services,

Current Technology Assurance Program and Assessments

January 10th, 2017 by admin

Here at TouchPoint, we have developed a strategy for optimizing our customer's IT support to ensure convenience and efficiency. In addition to our Current Technology Assurance Program (CTAP), we believe in helping the customer to assess their technology stance and needs: What do you have already?...
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Posted in: Products & Services,