TouchPoint Networks Blog Articles

Gain a Competitive Advantage with Unified Communications (UC)

June 8th, 2012 by admin

Isn't everyone in this day and age looking for ways to increase efficiency and reduce costs? Look no further because Unified Communications  is all about enhancing your company’s ability to communicate more rapidly and effectively, and in doing so, making your employees more responsive and productive, and your business processes and procedures more efficient.

Here are a few ways your business can increase productivity with the features of UC:

Woman looking over her shoulder while typing on a white computer at her desk
  • Unified Messaging is itself an integrated set of capabilities which allows users to send and receive voicemails, emails, faxes and text messages using a variety of devices, and then switch back and forth interchangeably between the different message formats.
  • Presence is the capability of an end user to indicate their current “communications status” to others -- whether or not they are available to communicate, and if so, how they would prefer to be communicated with (for example, “I’m available after 10:00 by email only”)
  • Instant Messaging feature can be incorporated into your business phone system (or IM) for quick communication
  • Conferencing allows two or more individuals to interact using simultaneous audio (Audio Conferencing), combined audio and video (Video Conferencing), or a combination of audio, video and visual information sharing -- such as a Microsoft PowerPoint presentation – using a web browser-based capability (Web Conferencing). Businesses of all sizes typically use conferencing to reduce the need for travel, as well as encourage tighter collaboration between employees, customers, and partners who may be at different physical locations.

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