TouchPoint Networks

TouchPoint Networks Blog

The Customer Advocate Role at TouchPoint

December 12th, 2017 by admin

We were delighted to join Robert Leake from eFolder at a recent discussion about how we found the right “farmer”, or Customer Advocate. As Tamara Gonzalez explains in this video, we’ve learned to properly define this role from past hires, Tigerpaw training, and through working with our partners at Technology...
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Posted in: Training,

Training

November 27th, 2017 by admin

Here at TouchPoint, our staff is committed to constantly learning about the latest products and service innovations so that we can relay these efficiencies to our end-users. We ensure all technical staff receives ongoing factory training in order to stay current; this allows us...
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Posted in: About,

Customized Training

October 11th, 2016 by admin

Where did the time go? It seems so long ago now since you last got that IT training from your service provider. Now the information is stale and you need to teach the new employee. We believe there is a better solution than one-time initial training. At TouchPoint Networks, our customer service representatives...
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Posted in: Training,

President of TAG to Visit TouchPoint Networks

September 14th, 2015 by admin

At TouchPoint we work very hard to ensure that we stay up-to-date with the most current technology in order to give our customers the latest and greatest technology for their businesses. We want to be able to provide even better implementations and support for our clients. We are excited to announce...
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Posted in: Training,

Zultys Webinar-based Training

March 3rd, 2015 by admin

Every Wednesday at 10am through the end of March, Zultys will be offering webinar-based training on their MXIE UC client. It is a desktop software that you get with your Zultys system that basically controls your phone so that you can see the presence of other people (whether they're available, not available,...
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Posted in: Training,