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AI-Powered Productivity Tools for Business Communications Enhance Customer Profitability
PORTLAND, OR - TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company is helping small to mid-sized businesses (SMBs) maximize value from everyday customer and employee conversations through new AI-powered communication tools. SMBs can now harness AI to automatically capture conversations, identify caller behavior and interaction and ensure critical information never slips through the cracks.
For most businesses, an enormous amount of important information is exchanged over the phone every day. A prospect mentions what they need before they will buy. A vendor provides a deadline. An employee promises to follow up on an issue. Historically, preserving that information depended largely on the person taking the call. They had to listen, eagerly participate, take notes and remember the important details, and the customer record was dependent on that employee not making any mistakes. TouchPoint Networks’ AI solution changes that by capturing the details of those conversations automatically.
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TouchPoint Networks
525 3rd St. Suite 200
Lake Oswego, OR 97034
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Portland | Eugene | Medford |