Your customers have certain expectations when they need to reach you. They want their call to be handled efficiently, be provided with accurate information about their wait time, and have alternate options to reach an agent when calling at peak hours.
T3iQ enables sophisticated automatic call distribution scenarios through an intelligent queuing mechanism. Expanding upon the automatic call distribution capabilities of your PBX that queues and transfers caller to live agents, T3iQ provides additional layers of call distribution functionality that takes care of callers. Callers know their position in the queue, their expected wait time, and can leave a message or even request a call back at a convenient time.
Your call center objectives are managed through a fully customizable approach. A unique scripting capability means that calls are handled specifically according to your business needs. You decide what options callers have to reach your agents, and if they should hear announcements while waiting in the queue.
With no limit on the number of agents T3iQ can monitor, T3iQ has the ability to expand with your organization. And since T3iQ is fully integrated with T3main, you can extend its capabilities into other T3 applications at any time, providing you with a flexible telephony solution that grows with your business.
Real-time queue monitoring, historical data, and a call record function allows you to analyze your call center so you can continuously improve your customer relationships, while optimizing the effectiveness of your agents.
T3iQ is limited to specific PBXs. Please contact your dealer or T3 Telecom Software for more information.
T3iQ provides real-time queue monitoring and a reports generator that helps you analyze the effectiveness of your call center.
The T3iQ Call Recorder is an optional add-on service.