Managed IT Services

Managed IT Services

TouchPoint Networks' managed IT services provide an end-to-end approach to your valuable IT assets including your employees. The platform is designed to deliver proactive problem resolution with a strong focus on cybersecurity. An assigned vCIO will help align our offering to your business practices including quarterly and annual strategic meetings. Our primary product offerings in this space include:

Cyber Security

Endpoint Detection & Response (EDR) solution provides monitoring for cybersecurity issues. Backed by a 24x7 Security Operations Center (SOC) to remediate any potential threats before they cause damage. DNS based filtering to protect from malicious websites and provide policy-based web filtering. Dark web scanning gives you notice on any breached employee credentials and security awareness training for employees. Antivirus, antimalware, and anti-ransomware protection to keep you protected from all known threats.

Help Desk Support

24x7 access to hundreds of helpdesk technicians to immediately assist your end users with desktop or application related problems. Conveniently and quickly access a technician by starting a chat on any end user device, email or dialing a support number. After-hours work included.

Network Operations Center

Network Operations Center (NOC) engineers monitor and remediate alerting for all infrastructure components on a 24x7 basis. Engineers will proactively correct server and infrastructure related issues before they cause downtime including but not limited to backup failure remediation.

Remote Monitoring & Management

Provides tested and approved Microsoft, Apple and third-party application patching (updates). Proactive antivirus, antimalware & anti-ransomware management. Off-hours maintenance. Configurable executive reporting to keep you informed about the performance of your infrastructure.

Backup & Disaster Recovery

Backup critical business systems to provide business continuity. File level and email level restores available for on premise systems and cloud systems including Office 365. Full cloud replication and near instant on-site recovery by means of a virtual appliance in the event of a disaster.

Hardware Services

No longer do you have to worry about upfront costs, support renewals and licensing requirements. Infrastructure components such as firewalls, switches and wireless access points can be provided as a service.