T3 Interactive Voice Response
T3 IVR is a solution for companies that need to automate tasks, handle high call
volume, increase productivity and profitability. With the T3 IVR any enterprise
can automate database functions and provide callers with up-to-date instant information,
24-hour customer service, manage high traffic communications, automate repetitive
tasks previously handled from customer service personnel and thus in a very short
time yield a high return from the initial investment.
There is no need for special programming skills or expensive equipment. This is
accomplished by using standard SQL queries or customized host integration, which
allows callers to retrieve information from a database, play the information and
update information on the database.
Product Highlights
- A scripting language allows system administrators to create applications such as
call routing, zip code dealer locator.
- Hooks from the scripting language can run external programs and create a full IVR
application
- Combine with the fax option to create a document retrieval system for forms, charts,
etc.
- Optional speech recognition module for processing names and numbers
Possible applications are:
- Access account information
- Order status inquiries
- Automated order entry
- Information hotline and bulletin boards
- Dealer locator
- Reservation information
- Literature, Product and information requests
- Catalog Order processing
- Confirm Product Orders/Reorders
- Market Research Surveys
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