ACC Overview
In contrast to call centers, contact centers represent essential robust multimedia
contact points between companies and their customers. Contact centers allow customers
to choose between telephony, email, and chat customer contact options. This allow
companies to track and manage time in queue, make intelligent and sophisticated
routing decisions for their customer contacts, and help minimize call abandonment.
It allows companies to maximize return on investment within its agent base and to
ensure that staffing adjusts dynamically to demand.
Aeonix Contact Center detailed historical, real time and cradle
to grave reporting allow organizations to easily, and quickly measure contact center
resources and to adjust to changing business demands.The ACC integrates seamlessly
with customer CRM solutions and can easily blend inbound and outbound calls to manage
sales campaigns and customer order processing. Aeonix Contact Center is recognized
by our customers and resellers as the most intuitive, flexible and easy to use contact
center in the industry.
Your Benefits
- All in one Solution- Aeonix Contact Center provides a one server
solution for UC&C and Contact Center applications and feature sets. Single server
deployment with intuitive and central management capabilities reduces time, footprint,
and resources required to manage the system
- Easy to operate and easy to maintain- The Aeonix Contact Center
applications were developed with the end user in mind. No IT specialist is required
to make changes or to generate reports; the ACC can be managed with ease by the
contact center supervisor
- Up scaling requires license changes only- Simple upgrade process
allows customers to upscale quickly. Simple licensing changes allow customers to
add more agents or applications on their system seamlessly and intuitively. No additional
hardware is required
- Total Cost of Ownership- Customers are looking for solutions that
can provide "more for less", something that the Aeonix Contact Center is especially
well positioned to do. With minimum hardware required, simple implementation and
maintenance processes, customers will experience the lowest possible total cost
of ownership
