We are very proud of the excellent feedback we get from our clients. At Touch Point, we are always interested to hear your opinions and if we could improve our service in any way.
"This week has been living hell for us, but I just wanted to drop a line that said 'Thank you!' for stopping by a while back and talking to us. Don knew that our phone system was not going to last much longer. Connie wouldn't make a change. Now that he's in charge, he has made a change just in the nick of time, since our phone server has been crashing this week. Thank goodness we were able to contract with you when we did, just in the nick of time. Scott has also been a very pleasant and amicable fellow to work with. A good job deserves a compliment for the both of you!!"-Donna Hooton
Donald M. Hooton, Attorney at Law
Thank You TouchPoint!!!
"I wanted to take a minute and let you know how happy we are with our new phone system. Also, how happy we are with those who assisted us.
Chuck = What a patient man you are! Sometimes I am not the easiest person to deal with when it comes to money and KAS. I really feel you listened to me and picked out the Best phone system for us. That is when patience prevailed. I thank you for that!!!!
Gary = The Great Phone System Installer! #1 thing – Gary explained everything that he was doing. And he did it in a way that I understood. He never made me feel overwhelmed with the new system. He made it sound easy and it was. Even though he was working around the office, he was so quiet. You have no idea how we appreciate that. We were not disrupted at all. When he explained the voice mail system, he took his time. Had me write down notes in my Touch Point booklet. Of course he left and I forgot everything that he said. I had notes though. When I spoke to Gary, he explained it again (without making me feel stupid – that was so nice) and I understood what he said. Our phone system works great. Our voicemail is set up correctly. The sound is clear and I haven't had any complaints from clients. Which we did with our 'old' system. I really appreciate Gary. He takes pride in his work and it shows.
TouchPoint = Thank you for having great employees. It really makes a difference when you have a business that cares – about your business. I feel TouchPoint cares about their clients and it shows."-Elizabeth Watson,
KAS & Associates, Inc.
"Scott did an amazing job helping us troubleshoot."-Dave Alumbaugh, Network Administrator,
Lewis County PUD, Chehalis, WA
"Thanks! Your tech did a great job today! We appreciate that!"-Jon,
Great Customer Service!
"Thank you for your great customer service in accommodating us last Friday by working us into your busy schedule at the last minute to get our "Meals on Wheels" phone line up and operational. Bill your knowledge of our phone system and help over the last 16 years has been greatly appreciated. Thanks TouchPoint!"-Pat Trento, Kelli, Debbie and Karen E.,
Food For Lane County, Eugene, OR
"We want 10 more phones and user seats please! We are going to try and fast track a near site of ours as just extensions off of our system. Bill is awesome."-Shawn Peterson,
Dolan Northwest, Portland, OR
Very helpful through the whole process
"Thank you for coming out and helping us select the new phone system. I wanted to let you know that Gary was very helpful through the whole process. It surprised me that he able to come out so quickly with the original issue of our phone system being down and getting us back up and running. I appreciate how organized he was transitioning us from the old system and the new. As well as how quickly changes and adjustment were made after the system was in place. Thank you."-Angela Vallee,
Straus & Associates, Inc., Medford, OR
"Scott, you are Awesome!!"-Katherine Kelly,
Information Systems, Multnomah Athletic Club, Portland, OR
"I just wanted to thank you for the speedy response. Bill checked in with me the following day to make sure it was what we wanted. We also had someone from Integra call and make sure everything was ok! Thank you for the TERRIFIC service!!"-Naomi,
Village Green Resort, Cottage Grove, OR
I would recommend TouchPoint Networks without hesitation
"TouchPoint Networks implemented a system that allows our owners and employees to be more efficient and productive. Due to the fact that we have so many different types of users on the system, from basic phone users all the way up to serious computer savvy users, TouchPoint customized the training so that each user would get the maximum benefit. The desktop call management software interfaces with Outlook allowing us to make calls quickly without having to search for phone numbers. In addition, all our voicemail and email messages are displayed in one place on our PC screen for easy access and viewing. Our front desk staff is able to see immediately whether a user is available for calls, in a meeting, or out of office making it easier to service our clients. In addition, they helped us review our phone bill to make sure we had the right number of lines and were getting the best deal through the phone company. I would recommend TouchPoint Networks without hesitation."-Claudia Horner,
Gleaves Swearingen Potter & Scott LLP, Eugene, OR
TouchPoint Networks Played a Critical Role
"We have worked with Tamara and her staff at TouchPoint Networks (formerly Best Tel) on several occasions and have been very pleased with the results and the process. We first purchased our phone system when we started Endeavor Law Group in 2002 and then moved our offices in 2008. TouchPoint Networks played a critical role at start up and in our relocation. Tamara has been there for us whenever we have had questions or issues after installation as well."-David Brabender,
Endeavor Law Group, Eugene, OR
I Highly Recommend You Give Them the Opportunity..
"TouchPoint Networks provides excellent products and services. They are very helpful in showing you where you can save money. I highly recommend you give them the opportunity to propose a system for your business."-Ken Mischel,
Wooten Mischel & Lewis LLP, Eugene, OR
..A Friendship That is Trustworthy..
"Tamara at TouchPoint Networks has been and continues to be a great partner who looks out for the best interest of our needs. She has provided and established a friendship that is trustworthy and honorable. She is knowledgeable in her profession and is worthy of her title!"-Jeremey Sturm,
Harvest House Publishers, Eugene, OR
...Consistent, Dedicated, Passionate, Enthusiastic, Cheerful, and a Pleasure to Work With
"TouchPoint Networks sales reps, technicians and trainers are consistent, dedicated, passionate, enthusiastic, cheerful, and a pleasure to work with. Mike Razzouk has incredible creative energies and a refreshing idealism tempered only enough to accomplish what needs to be done. Complying with government regulations and bureaucracy can be challenging, and TouchPoint Networks has always exceeded our expectations. Scott Alden is always available to provide direction or any assistance needed. I would recommend this organization in a Texas minute."- D.L.,
TouchPoint has a Great Team!
"I have worked with TouchPoint for many years and find that their people are so responsive to our company's unique needs. Tadiran has been used at the Pacific Power Control Center since 1990. It is a 24 hour everyday operation, so it is never "easy" to make major upgrades or changes. TouchPoint really does have the best people and should use the word SERVICE in their mission statement!"- Dave Corson,
Installation of Digital/IP Phone System
"TouchPoint did an excellent job for the City of West Linn - replacing and linking separate phone systems at four different sites with a feature-rich digital-IP system. Touch Point did it with no downtime, on budget, as promised and with a minimum of problem calls."- John Atkins,
City of West Linn, West Linn, OR
"I've had the opportunity to work with TouchPoint a number of times over the past few years. No matter what the issue... upgrades, changes, extension moves, new systems etc... they have always been helpful and courteous. Thanks Mike's (Schrader, Foster & Razouk)for all the hard work you put in for us."- David Knode,
Coldwell Banker BSSP, Vancouver, WA
New System Is A Terrific New Tool In Our Company
"I just wanted to let you know that the phone system we purchased this summer has been a terrific new tool in our company. The time you took to carefully evaluate our needs and recommend the system we purchased was time and money well spent. The headsets and call forwarding to cell phones is a huge improvement over our old system and has freed up staff from fielding erroneous calls and hang ups. Thanks again for your great service."- Marsha Richeson,
McKenzie Athletics, Inc., Eugene, OR
Thank You All
"I want to take the time to thank you all for the hard work . I know I asked alot questions and Gary was very patient and answered them one by one. Thank you all very much!!"- Cherie Kesee,
Community Health Center, Medford, OR