TouchPoint Networks Blog Articles

Technology News and Articles

5 Changing Trends of AI and Their Impact on the Workplace

March 28th, 2024 by admin

AI Trends

Leading MTSP Educates Businesses on How to Harness the Power of AI PORTLAND, OR ‐ TouchPoint Networks, a leading managed technology services provider (MTSP), is reporting on the everchanging trends of AI and how they will impact the workplace....

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Posted in: Press Release

Improve Efficiency with Call Center Solutions

December 18th, 2023 by admin

A group of employees each at their workstation with headsets answering work calls

In every business operation, communication is the lifeblood of success. Call center services contribute to this success by offering seamless customer interactions. Call centers serve as the bridge that connects businesses with their clientele...

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Posted in: Solutions

Improve Communication with VoIP Solutions

October 16th, 2023 by admin

A headset resting on a laptop keyboard

In the business world, every CEO is concerned with improving their bottom line. Coming up with innovative strategies to meet the goals is the key to success. This is where VoIP comes in. Think of it as your friendly and highly capable accountant,...

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Posted in: Solutions

Using New Artificial Intelligence to Protect Companies From the Latest AI Phishing Attacks

October 10th, 2023 by admin

New Artificial Intelligence

Leading Managed Technology Services Provider Helps To Secure Organizations PORTLAND, OR ‐ TouchPoint Networks a leading Managed Technology Services Provider (MTSP), announced today that the company is protecting small to medium-sized businesses...

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Posted in: Press Release

Protect Company Data with Email Security

September 1st, 2023 by admin

A person using their phone to check emails

Let's play a little game: How frequently do you dispatch emails daily? Countless times, right? Threads of company data, sensitive information, and intricate details weave through in each virtual letter. Email: it's as mundane as it is magical. And...

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Posted in: Cyber Security

How Do Help Desk Services Benefit Your Business

August 18th, 2023 by admin

Help desk employees

Maintaining a high level of customer satisfaction and ensuring smooth internal operations are vital for the success of any organization. One crucial aspect of achieving these goals is effective and efficient customer support. Enter help desk services,...

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Posted in: Solutions

Improve Business Efficiency With Office 365

July 1st, 2023 by admin

Office 365 is an excellent tool for improving business efficiency

In today's fast-paced business landscape, staying ahead requires hard work and the right tools. Office 365 (now called just Microsoft 365) is a cloud-based suite of applications and has emerged as a transformative solution for businesses...

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Posted in: Solutions

TouchPoint Networks Launches New Managed Data Backup Services

June 28th, 2023 by admin

Contact Center Profitability

Leading MTSP Provides Businesses with the Latest in Data Back Up Technology PORTLAND, OR TouchPoint Networks, a leading Managed Technology Service Provider (MTSP), is excited to announce the launch of its new managed data...

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Posted in: Press Release

Streamline Operations with a Network Operations Center

June 16th, 2023 by admin

A hallway in a server room

In today's digital business environment, it is essential for organizations to have a reliable and efficient network operations center (NOC) in place. A NOC allows an organization to monitor and manage its IT infrastructure from a central...

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Posted in: Products & Services

Increase Communication with Telecommunication Solutions

May 23rd, 2023 by admin

A man working from his home office while talking on a cell phone

Telecommunication Solutions are an integral part of the modern world. They provide a way to send and receive communication in the form of voice, data, and video without geographic boundaries. It is a key element in helping businesses operate efficiently,...

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Posted in: Products & Services, Solutions

How Do UCaaS Solutions Improve Communication and Collaboration?

May 10th, 2023 by admin

Colleagues having a video conference with employees in a satellite office

In today's rapidly evolving business landscape, Unified Communications as a Service (UCaaS) solutions are becoming increasingly popular among organizations that want to stay competitive. UCaaS is a cloud-based communications platform that offers...

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Posted in: Solutions

The Benefits of SD-WAN

February 13th, 2023 by admin

A cloud with 5 computers connected to it by lines

SD-WAN is one of the most powerful technologies in modern enterprise. It allows businesses to create highly reliable, low-latency communications networks that are far more flexible and scalable than traditional WANs. With SD-WAN, companies can improve...

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Posted in: Solutions

Are Business Phones and VoIP Solutions Worth It for Small Businesses?

November 30th, 2022 by admin

A woman in a black blazer sitting on a black office chair and talking on the phone

The answer is a resounding yes! Business phones and VoIP solutions can provide small businesses with many benefits over traditional landline phone services. What's more, the low cost of setup and implementation makes such systems attractive to even...

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Posted in: Solutions

The Benefits of Managed IT Services

October 31st, 2022 by admin

Cropped shot of a man using a laptop and tablet. Managed IT Services Concept

The modern business landscape is more complex and competitive than ever before. In order to stay ahead of the curve, businesses need to make sure that their IT infrastructure is up to par. However, managing a company's IT infrastructure can be a daunting...

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Posted in: Solutions

Security, Cloud, and Voice Solutions - the Three Factors Needed to Strengthen Remote Working Lifestyle

August 1st, 2022 by admin

A man working remotely on his laptop and his hands behind his head

The pandemic brought about many changes in our lives; however, one particular change that stuck around after the pandemic era is the remote way of working. While people did work remotely pre-virus, the concept has massively gained popularity. Studies...

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Posted in: Solutions

Get Your Cybersecurity Managed by TouchPoint for Your Company’s Peace of Mind

June 7th, 2022 by admin

Close up of tablet on table with security word colud.

With the evolution in technology, one thing that has increased is the breach in data. Companies need to ensure that they have a fool-proof security system so that their data remains secure. A company's data is its main...

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Posted in: Solutions

Helping Companies Successfully Adopt the Hybrid Workplace Model with Advanced Technology Solutions

June 29th, 2021 by admin

A man working from home and in a video conference with employees at the workplace

Leading Managed Technology Services Provider Maximizes Employee Productivity As Businesses Transition to the New Normal EUGENE, OR - TouchPoint Networks, a leading managed technology services provider, announced today the company is helping...

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Posted in: Press Release, Solutions

TouchPoint Networks Celebrates Company’s 20th Anniversary

May 27th, 2021 by admin

TouchPoint Networks 20 Year Anniversy Logo

Leading Managed Technology Services Provider Surpasses Major Milestone and Plans for Future Contributions TouchPoint Networks, a leading managed technology services provider (MTSP) recently announced that the company is celebrating its 20th year...

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Posted in: Press Release

Helping the Hospitality Industry Provide Excellent Customer Service

March 31st, 2021 by admin

A hotel employee opening a door with a key card

Providing excellent customer service is vitally important for all businesses. As a hotel owner, you need to ensure that you provide excellent customer service, not only over the phone but also to your customers staying at your hotel. The hotel...

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Posted in: Solutions

Helping Companies Transition From Old Phone Systems that Hindered Remote Work

October 28th, 2020 by admin

A man working from home using a computer and writing

PORTLAND, OR - TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company is helping small to mid-sized businesses (SMBs) transition from outdated phone systems that hindered remote worker performance...

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Posted in: Press Release, Solutions

TouchPoint Networks Has Phone Solutions for Your Business

February 7th, 2020 by admin

Two businessmen shake hands on a blue background that has a city skyline

At TouchPoint Networks, our goal is to help our clients become more efficient, profitable and to give them an advantage over their competitors. We are always learning and keeping up with the latest technology. By partnering with leading technology...

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Posted in: Solutions

The Top Benefits of TouchPoint Network's Express SD-WAN

September 25th, 2019 by admin

Computer monitor showing graph

Standard networks like the traditional WAN don't do enough to power your business. From the limited bandwidth, the multitude of different devices connected to several various links, and the unpredictable application traffic and performance due to lack...

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Posted in: Solutions

Alerting Businesses About Robocall Scams

July 31st, 2019 by admin

Finger touching business phone

PORTLAND, OR – Announcing that we are alerting small to midsized businesses (SMBs) about the prevalence of robocall scams and how any organization can best handle these calls to ensure that all sensitive company information remains...

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Posted in: Press Release

Improving Operations with Virtual Desktop Infrastructure (VDI)

June 12th, 2019 by admin

Image of a cloud behind a laptop

As business technology advances, many small to mid-sized businesses (SMBs) struggle to stay afloat because having the proper systems in place for functional operations takes money and resources that can be hard to come by in the early stages of a...

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Posted in: Solutions

Managed IT

March 3rd, 2016 by admin

In business today, having a reliable data network is crucial. In addition, integrating your data, voice, and video can greatly impact corporate productivity. Multiple locations can be linked as one network, and people can work from home or on the road...

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Posted in: Products & Services

Challenges of VoIP and How to Overcome Them

October 9th, 2012 by admin

Businessman throwing a desktop phone across the room from behind an office desk

Have you felt like throwing your phone across the desk?!  We recently attended a trade show and met a surprising number of IT managers and business owners who probably at one time did want to chuck their phone! They had recently adopted VoIP in their...

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Posted in: Solutions