December 20th, 2017 by admin
Today we announced our predictions for the future of the technology sector. We are preparing business owners for the anticipated technology explosion in 2018, and one of the bases for this prediction is the growing number of employed individuals...
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Tags: collaboration, investments, ROI, technology
Posted in: Press Release
December 12th, 2017 by admin
We were delighted to join Robert Leake from eFolder at a recent discussion about how we found the right “farmer”, or Customer Advocate. As Tamara Gonzalez explains in this video, we’ve learned to properly define this role from past hires, Tigerpaw training,...
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Tags: communications, Customer Advocate, eFolder, presentation, TAG
Posted in: Training
November 27th, 2017 by admin
Here at TouchPoint, our staff is committed to constantly learning about the latest products and service innovations so that we can relay these efficiencies to our end-users. We ensure all technical staff receives ongoing factory...
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Tags: customization, training, user guides
Posted in: About
October 24th, 2017 by admin
TouchPoint Networks a leading provider of unified communications has announced that the company is certified to provide cybersecurity solutions to SMBs (small to mid-sized businesses) to protect them from the barrage of cyber-attacks that occur every...
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Tags: Cyber Security, hacking, malware
Posted in: Press Release
October 9th, 2017 by admin
Recently our very own Chuck Whiteley was invited to weigh in on CloudJumper's channel partner portal, my.CloudJumper. CloudJumper is a Workspace as a Service (WaaS) platform for agile business IT. After a busy year onboarding and configuring...
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Tags: ground-to-cloud, productivity, solutions, WaaS
Posted in: Solutions
September 23rd, 2017 by admin
TouchPoint Networks, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations....
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Tags: 4G, communications, data protection, network, wireless
Posted in: Press Release
September 7th, 2017 by admin
It's very easy to forget how much infrastructure is required to support our increasing dependence on technology. Modern businesses require fast, reliable internet connections, secure IT systems, larger storage solutions, and applications to support most...
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Tags: Adtran, infrastructure, internet, wireless network
Posted in: Products & Services
August 17th, 2017 by admin
We are excited to announce our offering of SD-WAN (Software-Defined Networking in a Wide Area Network). SD-WAN simplifies the management and operation of a WAN (Wide Area Network) by separating the networking hardware from its control mechanism. ...
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Tags: Ethernet, IT Solutions, SD-WAN, Technology
Posted in: Press Release
August 1st, 2017 by admin
When you work with TouchPoint Networks, you can pick the level of support you need! Whether you want some additional help for your current IT team or if you’re looking to outsource all IT assistance – we’re here to help. We offer several levels of support...
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Tags: Continuum, IT Solutions, Managed IT, MSP, Support
Posted in: Products & Services
June 29th, 2017 by admin
The need for an integrated, properly managed system is growing exponentially. Team members aren't just working from one desk, using a stationary desktop and basic internet connection. They expect and need to connect from anywhere in the office, as well...
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Tags: IT Support, Managed IT, services, Support
Posted in: Products & Services
May 9th, 2017 by admin
It keeps on ringing, but Janice in Accounting just isn't picking up the phone. You leave a voicemail. Later, while you're in a meeting, Janet calls you back and leaves a voicemail. You both end up playing phone tag for most of the day, having to listen...
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Tags: Cloud services, collaboration solution, customer satisfaction, unified communications, VoIP technology
Posted in: Products & Services
April 8th, 2017 by admin
Gary and Tamara Gonzalez were honored and humbled to accept the 2017 Community Involvement award at the TAG Annual Convention in Houston. It was the first award of the night to receive a standing ovation! TAG talked about how TouchPoint pays our employees...
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Tags: community, customer satisfaction, feedback, service, TAG
Posted in: News, About
March 8th, 2017 by admin
No matter what type of business you're running, these days everyone is using wireless and LAN networks, applications, data servers, websites, and a range of communication tools that are often integrated with online services. But the average person doesn't...
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Tags: Cyber Security, cyber threats, data security, Firewall, HIPAA
Posted in: Products & Services, Cyber Security
February 8th, 2017 by admin
One of the areas we will be focusing on in 2017 is educating our customers on the benefits of hosted voice and Workspace as a Service (WaaS). Through our cloud services, you can enjoy full mobility and flexibility to work from anywhere, anytime with...
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Tags: Cloud services, CloudJumper, hosted voice, WaaS
Posted in: Products & Services
January 10th, 2017 by admin
Here at TouchPoint, we have developed a strategy for optimizing our customer's IT support to ensure convenience and efficiency. In addition to our Current Technology Assurance Program (CTAP), we believe in helping the customer to assess their technology...
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Tags: ctap, current technology assurance program, equipment, refresh, renew
Posted in: Products & Services