TouchPoint Networks Blog

Telecom Industry News and Articles

State of the Union for Technology In 2018

December 20th, 2017 by admin

Hand touching a mobile device screen with stylized icons floating above it

Today we announced our predictions for the future of the technology sector. We are preparing business owners for the anticipated technology explosion in 2018, and one of the bases for this prediction is the growing number of employed individuals...

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Posted in: Press Release

The Customer Advocate Role at TouchPoint

December 12th, 2017 by admin

We were delighted to join Robert Leake from eFolder at a recent discussion about how we found the right “farmer”, or Customer Advocate. As Tamara Gonzalez explains in this video, we’ve learned to properly define this role from past hires, Tigerpaw training,...

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Posted in: Training

Training

November 27th, 2017 by admin

thumbs up

Here at TouchPoint, our staff is committed to constantly learning about the latest products and service innovations so that we can relay these efficiencies to our end-users. We ensure all technical staff receives ongoing factory...

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Posted in: About

Cybersecurity Certification

October 24th, 2017 by admin

Security

TouchPoint Networks a leading provider of unified communications has announced that the company is certified to provide cybersecurity solutions to SMBs (small to mid-sized businesses) to protect them from the barrage of cyber-attacks that occur every...

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Posted in: Press Release

CloudJumper Launches Customer Management Module

October 9th, 2017 by admin

CloudJumper

Recently our very own Chuck Whiteley was invited to weigh in on CloudJumper's channel partner portal, my.CloudJumper. CloudJumper is a Workspace as a Service (WaaS) platform for agile business IT. After a busy year onboarding and configuring...

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Posted in: Solutions

Importance of 4G Backup

September 23rd, 2017 by admin

Network

TouchPoint Networks, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations....

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Posted in: Press Release

Building a Good IT Network

September 7th, 2017 by admin

cable

It's very easy to forget how much infrastructure is required to support our increasing dependence on technology. Modern businesses require fast, reliable internet connections, secure IT systems, larger storage solutions, and applications to support most...

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Posted in: Products & Services

Enhancing Customers' Network Performance With New SD-WAN Technology

August 17th, 2017 by admin

We are excited to announce our offering of SD-WAN (Software-Defined Networking in a Wide Area Network). SD-WAN simplifies the management and operation of a WAN (Wide Area Network) by separating the networking hardware from its control mechanism. ...

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Posted in: Press Release

Our Levels of Managed IT Support

August 1st, 2017 by admin

Support

When you work with TouchPoint Networks, you can pick the level of support you need! Whether you want some additional help for your current IT team or if you’re looking to outsource all IT assistance – we’re here to help. We offer several levels of support...

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Posted in: Products & Services

Why You Should Switch to Managed IT

June 29th, 2017 by admin

managed IT/

The need for an integrated, properly managed system is growing exponentially. Team members aren't just working from one desk, using a stationary desktop and basic internet connection. They expect and need to connect from anywhere in the office, as well...

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Posted in: Products & Services

Speeding up Communications

May 9th, 2017 by admin

man on hold

It keeps on ringing, but Janice in Accounting just isn't picking up the phone. You leave a voicemail. Later, while you're in a meeting, Janet calls you back and leaves a voicemail. You both end up playing phone tag for most of the day, having to listen...

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Posted in: Products & Services

TAG Award for Community Involvement

April 8th, 2017 by admin

TAG Convention

Gary and Tamara Gonzalez were honored and humbled to accept the 2017 Community Involvement award at the TAG Annual Convention in Houston. It was the first award of the night to receive a standing ovation! TAG talked about how TouchPoint pays our employees...

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Posted in: News, About

Your Partner in Cyber Security

March 8th, 2017 by admin

Login screen on a blue background

No matter what type of business you're running, these days everyone is using wireless and LAN networks, applications, data servers, websites, and a range of communication tools that are often integrated with online services. But the average person doesn't...

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Posted in: Products & Services, Cyber Security

Offering Hosted Cloud Solutions

February 8th, 2017 by admin

One of the areas we will be focusing on in 2017 is educating our customers on the benefits of hosted voice and Workspace as a Service (WaaS). Through our cloud services, you can enjoy full mobility and flexibility to work from anywhere, anytime with...

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Posted in: Products & Services

Current Technology Assurance Program and Assessments

January 10th, 2017 by admin

Here at TouchPoint, we have developed a strategy for optimizing our customer's IT support to ensure convenience and efficiency. In addition to our Current Technology Assurance Program (CTAP), we believe in helping the customer to assess their technology...

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Posted in: Products & Services