TouchPoint Networks Blog Articles

Technology News and Articles

Improve Efficiency with Call Center Solutions

December 18th, 2023 by admin

A group of employees each at their workstation with headsets answering work calls

In every business operation, communication is the lifeblood of success. Call center services contribute to this success by offering seamless customer interactions. Call centers serve as the bridge that connects businesses with their clientele...

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Posted in: Solutions

Advising Businesses to Leverage Section 179 Deduction

December 5th, 2023 by admin

Advising Businessmen About Tax Deduction

Leading MTSP Highlights Tax Benefit for Equipment Purchases Before December 31st PORTLAND, OR ‐ TouchPoint Networks, a leading managed technology services provider, is advising business owners to take advantage of the IRS Section 179 tax deduction...

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Posted in: Press Release

Improve Security with Endpoint Detection and Response Services

December 4th, 2023 by admin

A monitor with a virus alert on the screen

In an era where cyber threats are becoming more sophisticated and prevalent, organizations must employ robust strategies to safeguard their digital assets. Endpoint Detection and Response (EDR) services have emerged as a frontline defense against...

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Posted in: Products & Services

How Does Your Company Benefit from Backup and Disaster Recovery Solutions

November 16th, 2023 by admin

Fingers on a button that reads disaster recovery plan

Let's cut to the chase: nobody plans to fail, but many fail to plan. And in business, that lack of planning can be downright catastrophic. What happens to the businesses that get caught off guard without a plan B? They struggle, and many even shut...

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Posted in: Disaster Recovery

TouchPoint Networks Accelerates the Adoption of Microsoft Azure Among Local Businesses

November 15th, 2023 by admin

Microsoft Azure

Leading MTSP Helps Organizations Benefit by Moving Their Network Into the Cloud PORTLAND, OR ‐ TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company has accelerated the adoption of Microsoft...

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Posted in: Press Release

How Microsoft Azure Can Empower Your Business

November 1st, 2023 by admin

An employee working productively

The modernization of infrastructure is at the top of the to-do list for organizations that are looking to compete on a global scale. Microsoft Azure offers a comprehensive suite of services and features that empower businesses in numerous ways....

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Posted in: Solutions

Improve Communication with VoIP Solutions

October 16th, 2023 by admin

A headset resting on a laptop keyboard

In the business world, every CEO is concerned with improving their bottom line. Coming up with innovative strategies to meet the goals is the key to success. This is where VoIP comes in. Think of it as your friendly and highly capable accountant,...

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Posted in: Solutions

Using New Artificial Intelligence to Protect Companies From the Latest AI Phishing Attacks

October 10th, 2023 by admin

New Artificial Intelligence

Leading Managed Technology Services Provider Helps To Secure Organizations PORTLAND, OR ‐ TouchPoint Networks a leading Managed Technology Services Provider (MTSP), announced today that the company is protecting small to medium-sized businesses...

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Posted in: Press Release

CTAP Services Overcome the Greatest Risk of Technology

October 3rd, 2023 by admin

A laptop on a desk with tall city buildings outsiede a window in the background

In the rapidly evolving landscape of technology, businesses constantly seek innovative solutions to stay competitive, efficient, and secure. However, with the ever-increasing complexity of IT environments and the potential risks associated with...

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Posted in: Products & Services

Why Should Your Company Have Video Surveillance?

September 18th, 2023 by admin

An employee monitoring footage from multiple surveilance cameras

In today's rapidly evolving business landscape, security has become a paramount concern for companies of all sizes and industries. One of the most effective and versatile security tools available is video surveillance. Video surveillance systems...

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Posted in: Solutions

TouchPoint Networks Leverages Unique Strategic Partnership With Zultys

September 6th, 2023 by admin

Strategic Partnership With Zultys

Leading Managed Technology Services Provider (MTSP) Leverages Unified Communications & Integrated Contact Center to Strengthen Customer Relationships PORTLAND, OR ‐ TouchPoint Networks, a leading Managed Technology Service Provider (MTSP),...

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Posted in: Press Release

Protect Company Data with Email Security

September 1st, 2023 by admin

A person using their phone to check emails

Let's play a little game: How frequently do you dispatch emails daily? Countless times, right? Threads of company data, sensitive information, and intricate details weave through in each virtual letter. Email: it's as mundane as it is magical. And...

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Posted in: Cyber Security

How Do Help Desk Services Benefit Your Business

August 18th, 2023 by admin

Help desk employees

Maintaining a high level of customer satisfaction and ensuring smooth internal operations are vital for the success of any organization. One crucial aspect of achieving these goals is effective and efficient customer support. Enter help desk services,...

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Posted in: Solutions

TouchPoint Networks Utilizes Latest AI Knowledge Management to Outpace IT Competitors While Enhancing Customer Support Experience

August 14th, 2023 by admin

A human hand and robot hand reaching out to each other and touching a screen between them to represent AI technology

Leading Managed Technology Services Provider Leverages Big Data & Artificial Intelligence to Accelerate Customer Support with Predictive IT Models PORTLAND, OR - TouchPoint Networks a leading Managed Technology Service Provider (MTSP), announced...

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Posted in: Press Release

Reduce Downtime with Backup and Disaster Recovery Services

August 1st, 2023 by admin

An engineer working ina  server room

Did you know that in 2015, the average cost of downtime across industries was about $9,000 per minute? With reliance on IT solutions growing, this cost has increased significantly, with about 15% of outages now costing millions. Whether it's caused...

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Posted in: Disaster Recovery

What Are the Benefits of SD-WAN

July 17th, 2023 by admin

Learn all about the benefits of SD-WAN

In today's interconnected world, where businesses rely heavily on seamless communication, data transfer, and reliable network performance, the need for efficient and agile networking solutions has become paramount. Traditional Wide Area Networks...

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Posted in: Solutions

TouchPoint Networks Drives Profitability and Performance with Integrated Contact Center Technology

July 10th, 2023 by admin

Profitabilty and Performance

Leading Managed Technology Services Provider Enhances Productivity and Customer Service for Local Organizations PORTLAND, OR - TouchPoint Networks a leading Managed Technology Services Provider (MTSP), announced today that the company is delivering...

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Posted in: Press Release

Improve Business Efficiency With Office 365

July 1st, 2023 by admin

Office 365 is an excellent tool for improving business efficiency

In today's fast-paced business landscape, staying ahead requires hard work and the right tools. Office 365 (now called just Microsoft 365) is a cloud-based suite of applications and has emerged as a transformative solution for businesses...

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Posted in: Solutions

TouchPoint Networks Launches New Managed Data Backup Services

June 28th, 2023 by admin

Contact Center Profitability

Leading MTSP Provides Businesses with the Latest in Data Back Up Technology PORTLAND, OR TouchPoint Networks, a leading Managed Technology Service Provider (MTSP), is excited to announce the launch of its new managed data...

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Posted in: Press Release

Streamline Operations with a Network Operations Center

June 16th, 2023 by admin

A hallway in a server room

In today's digital business environment, it is essential for organizations to have a reliable and efficient network operations center (NOC) in place. A NOC allows an organization to monitor and manage its IT infrastructure from a central...

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Posted in: Products & Services

How Cloud Solutions Benefit Your Business

June 1st, 2023 by admin

Learn all about why businesses need cloud solutions today

Cloud solutions offer tremendous benefits to businesses of all sizes. With the emergence of cloud computing, companies can now store and manage their data more securely and efficiently than ever before. This article will provide an overview...

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Posted in: Solutions

Increase Communication with Telecommunication Solutions

May 23rd, 2023 by admin

A man working from his home office while talking on a cell phone

Telecommunication Solutions are an integral part of the modern world. They provide a way to send and receive communication in the form of voice, data, and video without geographic boundaries. It is a key element in helping businesses operate efficiently,...

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Posted in: Products & Services, Solutions

Tamara Gonzalez Wins Industry Award as One of the Top Women in Technology

May 19th, 2023 by admin

People clapping

TouchPoint Networks Receives Award Amongst Tech Leaders PORTLAND, OR – TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that Tamara Gonzalez Vice President...

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Posted in: Press Release

How Do UCaaS Solutions Improve Communication and Collaboration?

May 10th, 2023 by admin

Colleagues having a video conference with employees in a satellite office

In today's rapidly evolving business landscape, Unified Communications as a Service (UCaaS) solutions are becoming increasingly popular among organizations that want to stay competitive. UCaaS is a cloud-based communications platform that offers...

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Posted in: Solutions

The 6 Reasons Every Business Needs Endpoint Detection and Response Services

April 28th, 2023 by admin

Find out everything about endpoint detection and response services

Endpoint detection and response (EDR) services help organizations detect, investigate, and respond to advanced threats in their environment. They provide a comprehensive set of capabilities to detect suspicious activity on endpoints — such...

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Posted in: Cyber Security

TouchPoint Networks Successfully Implements Data Retention Policies for Local Businesses

April 14th, 2023 by admin

Information Security, Online Privacy Protection Concept

Leading MTSP Helps Organizations Avoid Penalties Due to Poor Data Management Practices PORTLAND, OR – TouchPoint Networks, a leading managed technology services provider (MTSP), is helping small- to mid-sized businesses...

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Posted in: Press Release

The Benefits of Help Desk Services

April 5th, 2023 by admin

A female help desk employee wearing a headset and smiling

Help desk services are designed to provide users with technical assistance in a timely and efficient manner. They provide users with quick access to expert help during their time of need, addressing an array of issues from software installation...

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Posted in: Solutions

TouchPoint Networks Invited to Attend 22nd Annual Technology Assurance Group

March 23rd, 2023 by admin

Man presenting to a group of people

Leading MTSP Invited to Conference with Thought Leaders on Exceeding Customer Expectations PORTLAND, OR - TouchPoint Networks, a leading managed technology services provider (MTSP) was invited to attend...

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Posted in: Press Release

Managed IT Services Benefit Businesses of All Sizes

March 22nd, 2023 by admin

A gear overlaid on a bridge and people

Managed IT Services is a type of outsourcing that involves hiring a third-party organization to handle the monitoring, management, and maintenance of an entire or part of your organization's technology infrastructure. This can include hardware, software,...

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Posted in: Products & Services, Solutions

The Importance of Business Continuity and Disaster Recovery Services

March 14th, 2023 by admin

A man using a tablet with server, cloud, and device icons connected by lines overlaid

Business continuity and disaster recovery (BCDR) services are critical components of any business's IT strategy. They provide organizations with the ability to recover from unexpected interruptions or disasters, such as natural disasters, power outages,...

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Posted in: Cyber Security, Solutions, Disaster Recovery

Keep Your Technology Relevant with Our CTAP Program

February 28th, 2023 by admin

A hand touching a digital display of clouds

A CTAP is a program designed to ensure that organizations are utilizing the latest technology solutions and practices to support their business operations. It focuses on identifying areas of improvement in current technology systems, processes, and...

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Posted in: Solutions

TouchPoint Networks Launches Managed Detection and Response to Thwart Cyberattacks

February 22nd, 2023 by admin

A man using a cellphone with a graphical protection overlay

Leading MTSP Combines Cybersecurity Experts with State-of-the-Art Technology PORTLAND, OR - TouchPoint Networks, a leading managed technology services provider (MTSP) is protecting SMBs (small to mid-sized businesses) from cyberattacks through their...

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Posted in: Press Release

The Benefits of SD-WAN

February 13th, 2023 by admin

A cloud with 5 computers connected to it by lines

SD-WAN is one of the most powerful technologies in modern enterprise. It allows businesses to create highly reliable, low-latency communications networks that are far more flexible and scalable than traditional WANs. With SD-WAN, companies can improve...

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Posted in: Solutions

Learn How WatchGuard Wi-Fi Solutions Can Take Your Business to the Next Level

January 31st, 2023 by admin

A red shield with hash characters in the background

WatchGuard is the industry leader in Wi-Fi solutions that provide superior performance, reliability, and security. With a comprehensive suite of products, WatchGuard has the right solution to meet your business needs and take them to the next level....

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Posted in: Solutions

Launching Ransomware-as-a-Service Program

January 18th, 2023 by admin

Eye close up watching data.

Leading MTSP Protects Small to Mid-Sized Businesses from Ransomware Attacks EUGENE, OR – TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company has launched a Ransomware-as-a-Service...

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Posted in: Press Release

Signs You Need Unified Communications As a Service for Your Business

January 9th, 2023 by admin

A VoIP headset resting on a desk with a phone blurred in the background

Unified Communications as a Service, often referred to as UCaaS, is an all-inclusive communication platform that combines voice, video, and collaboration services into one easy-to-manage package. UCaaS solutions provide organizations with the ability...

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Posted in: Products & Services, Solutions