TouchPoint Networks Blog Articles

Technology News and Articles

The Modern Business Needs a Modern Phone System

November 17th, 2024 by admin

Woman with headphones

In today's rapidly evolving business landscape, having a reliable and feature-rich communication system is no longer a luxury - it's an essential requirement for success. At TouchPoint Networks, we understand that in the fast-paced modern marketplace,...

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Posted in: Solutions

The Modern Contact Center: Driving Customer Satisfaction and Business Success

November 1st, 2024 by admin

Contact Center Workers

As a leading provider of unified communications solutions, TouchPoint Networks understands the critical role that contact centers play in delivering exceptional customer experiences and driving business growth. In today's fast-paced, highly competitive...

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Posted in: Solutions

Safeguards Customer Networks by Exposing and Eliminating Website Vulnerabilities

October 10th, 2024 by admin

Business Meeting

Leading MTSP Proactively Conducts Website Audits to Enha PORTLAND, OR ‐ TouchPoint Networks a leading Managed Technology Services Provider (MTSP), is taking proactive steps to secure its customers' networks by identifying and addressing vulnerabilities...

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Posted in: Press Release

TouchPoint Networks Leverages New Vulnerability Management Technology to Secure Customer Networks

September 5th, 2024 by admin

Man holding digital globe

Leading Managed Technology Services Provider (MTSP) Is at the Forefront of Protecting the Region’s Organizations PORTLAND, OR ‐ TouchPoint Networks a leading managed technology services provider (MTSP), proudly announced the deployment of advanced...

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Posted in: Press Release

Unleashing Business Growth with Call Center Solutions

June 17th, 2024 by admin

Man smiling while working with headphones

In the fiercely competitive business landscape, delivering exceptional customer service is paramount for companies striving to gain a competitive edge. Customers have become more discerning than ever, and their loyalty is often determined by the quality...

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Posted in: Solutions

TouchPoint Networks Leverages Latest Technology to Optimize Customers' Networks

May 8th, 2024 by admin

Laptop with image of world network connection

Leading MTSP Utilizes Sophisticated Change Management and Inventory Asset Software to Keep SMBs Secure, Efficient and Profitable PORTLAND, OR ‐ TouchPoint Networks, a leading managed technology services provider (MTSP), announced today they’ve unveiled...

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Posted in: Press Release

TouchPoint Networks Invited to Attend Top Technology Event of the Year

April 4th, 2024 by admin

Business Convention

Leading MTSP to Collaborate with Industry Thought Leaders at Technology Assurance Group’s 23rd Annual Convention PORTLAND, OR ‐ TouchPoint Networks, a leading managed technology services provider, has received an exclusive invitation to attend...

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Posted in: Press Release

Keep Technology Current with CTAP

February 1st, 2024 by admin

A hand witha pen interacting with a digital cloud surouneded by technology icons

You have probably heard the term “cloud” thrown around often, but what exactly does it mean? Cloud refers to a virtual space where you can store, access, and manage your data and applications over the internet. Think of it as a digital playground...

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Posted in: Solutions

TouchPoint Networks Improves Mobile Work Experience for Small to Mid-Sized Businesses

January 10th, 2024 by admin

Business woman smiling and working

Leading Managed Technology Services Provider Drives Productivity and Employee Satisfaction PORTLAND, OR ‐ TouchPoint Networks, a leading managed technology services provider (MTSP), announced today new solutions to enhance the mobile work experience...

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Posted in: Press Release

Increase Communication with Telecommunication Solutions

May 23rd, 2023 by admin

A man working from his home office while talking on a cell phone

Telecommunication Solutions are an integral part of the modern world. They provide a way to send and receive communication in the form of voice, data, and video without geographic boundaries. It is a key element in helping businesses operate efficiently,...

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Posted in: Products & Services, Solutions

Signs You Need Unified Communications As a Service for Your Business

January 9th, 2023 by admin

A VoIP headset resting on a desk with a phone blurred in the background

Unified Communications as a Service, often referred to as UCaaS, is an all-inclusive communication platform that combines voice, video, and collaboration services into one easy-to-manage package. UCaaS solutions provide organizations with the ability...

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Posted in: Products & Services, Solutions

Are Business Phones and VoIP Solutions Worth It for Small Businesses?

November 30th, 2022 by admin

A woman in a black blazer sitting on a black office chair and talking on the phone

The answer is a resounding yes! Business phones and VoIP solutions can provide small businesses with many benefits over traditional landline phone services. What's more, the low cost of setup and implementation makes such systems attractive to even...

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Posted in: Solutions

Security, Cloud, and Voice Solutions - the Three Factors Needed to Strengthen Remote Working Lifestyle

August 1st, 2022 by admin

A man working remotely on his laptop and his hands behind his head

The pandemic brought about many changes in our lives; however, one particular change that stuck around after the pandemic era is the remote way of working. While people did work remotely pre-virus, the concept has massively gained popularity. Studies...

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Posted in: Solutions

Helping Companies Successfully Adopt the Hybrid Workplace Model with Advanced Technology Solutions

June 29th, 2021 by admin

A man working from home and in a video conference with employees at the workplace

Leading Managed Technology Services Provider Maximizes Employee Productivity As Businesses Transition to the New Normal EUGENE, OR - TouchPoint Networks, a leading managed technology services provider, announced today the company is helping...

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Posted in: Press Release, Solutions

Helping the Hospitality Industry Provide Excellent Customer Service

March 31st, 2021 by admin

A hotel employee opening a door with a key card

Providing excellent customer service is vitally important for all businesses. As a hotel owner, you need to ensure that you provide excellent customer service, not only over the phone but also to your customers staying at your hotel. The hotel...

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Posted in: Solutions

Helping Businesses Shift from Survival Mode to Strategic Growth

March 17th, 2021 by admin

People shaking hands

Leading Managed Technology Services Provider Presents Workplace Interaction Strategies for Small to Mid-Sized Businesses TouchPoint Networks a leading managed technology services provider (MTSP), announced today that the company is helping businesses...

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Posted in: Press Release, Solutions

Leveraging Clearfly for Mission Critical Communications

February 22nd, 2021 by admin

Server cabling

Leading Managed Technology Services Utilizes Clearfly to Keep Key Facilities and Businesses Connected During COVID-19 EUGENE, OR - TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company leverages...

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Posted in: Press Release, Products & Services

Helping Companies Transition From Old Phone Systems that Hindered Remote Work

October 28th, 2020 by admin

A man working from home using a computer and writing

PORTLAND, OR - TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company is helping small to mid-sized businesses (SMBs) transition from outdated phone systems that hindered remote worker performance...

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Posted in: Press Release, Solutions

Providing Customers With a Technology Plan for Continued Operations

September 28th, 2020 by admin

A business person using a tablet and a laptop

PORTLAND, OR -TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company is building technology plans for businesses to continue to operate through the pandemic. TouchPoint Networks begins...

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Posted in: Press Release, Solutions

TouchPoint Networks Offers Hosted VoIP to Ensure Quality Communication

May 11th, 2020 by admin

VoIP headset resting on a computer keyboard

As the COVID-19 pandemic continues to impact the US, businesses are forced to adapt by moving to a remote workforce. This does present some hurdles as companies need to ensure employees can remain productive and efficient in the new environment. At...

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Posted in: Solutions

How Workspace as a Service Can Help Your Company Thrive

April 30th, 2020 by admin

A man working at home using a laptop and a headset

As businesses continue to be impacted by COVID-19, they are forced to adapt to the ever-changing landscape. One of the ways companies are adapting is by transitioning to a remote workforce. A service companies can use is Workspace as a Service...

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Posted in: Products & Services, Solutions

TouchPoint Networks Has Phone Solutions for Your Business

February 7th, 2020 by admin

Two businessmen shake hands on a blue background that has a city skyline

At TouchPoint Networks, our goal is to help our clients become more efficient, profitable and to give them an advantage over their competitors. We are always learning and keeping up with the latest technology. By partnering with leading technology...

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Posted in: Solutions

TouchPoint Helps Small to Mid-Sized Businesses Leverage the Power of Microsoft Teams

January 31st, 2020 by admin

User showing colleagues information on a laptop computer.

EUGENE, OR – TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company is leveraging the power of Microsoft Teams to help companies collaborate faster and more effectively. As we enter a new...

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Posted in: Press Release

Alerting Businesses About Robocall Scams

July 31st, 2019 by admin

Finger touching business phone

PORTLAND, OR – Announcing that we are alerting small to midsized businesses (SMBs) about the prevalence of robocall scams and how any organization can best handle these calls to ensure that all sensitive company information remains...

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Posted in: Press Release

Moving to an Easier Video Conferencing Solution

September 5th, 2018 by admin

Business People Holding a Video Conference Meeting

Anyone who has had to set up a conference room on their own knows the trouble – confusing cables and buttons, missing instructions, spotty connection, and being limited to the one room each time. With TouchPoint Networks' easy to operate, HD-quality...

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Posted in: Solutions

Providing the Flexibility to Work Anywhere

March 1st, 2018 by admin

Man in a field

With internet access in most every café, household, and campus being more common, mobility is becoming a hot topic for the modern worker. While the office is still a very important place for meetings and working with colleagues, the past 20 years have...

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Posted in: Solutions

The Customer Advocate Role at TouchPoint

December 12th, 2017 by admin

We were delighted to join Robert Leake from eFolder at a recent discussion about how we found the right “farmer”, or Customer Advocate. As Tamara Gonzalez explains in this video, we’ve learned to properly define this role from past hires, Tigerpaw training,...

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Posted in: Training

Importance of 4G Backup

September 23rd, 2017 by admin

Network

TouchPoint Networks, a leader in unified communications, announced today that the company will be launching an awareness campaign to educate small to mid-sized business (SMB) owners about the importance of having a 4G backup plan in their organizations....

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Posted in: Press Release