8 Benefits of Unified Communications that Enhance Your Business
January 13th, 2012 by admin
Are you considering implementing a Unified Communications Platform in your business? Here is a list of potential business benefits that may cost justify the expense of implementation:
- Reduced Telecom Expenses - Many Unified Communications Platforms can connect to SIP Trunks which can streamline your voice and data expenses. Businesses have been able to achieve savings up to a50% of their monthly communications costs by making the switch to SIP Trunks.
- Desktop Integration - For quick dialing out of outlook or a database of contacts. Saves time looking up phone numbers and dialing or misdialing on the phone set.
- Mobility - Integrating mobile devices results in productivity gains for users who are mobile and gives them access to features on the system.
- Presence - With presence, employees do not spend time looking for others or tracking their whereabouts. Depending on job functions, this could save from 5 minutes to 45 minutes per day.
- Support For Virtual Workers - Enables teleworkers, remote sites and home agents to work anywhere there is an Internet connection.
- System Management - Can be performed by non-telecom trained personnel through a graphical user interface.
- Reduce Travel Expenses - With the addition of video calls between users in different locations.
- Increased Level of Customer Service - Because Unified Communications provides more information about other users with presence information and the ability to reach mobile users wherever they are, that in turn helps employees respond more quickly to customer needs.
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