TouchPoint Networks Blog

Telecom Industry News and Articles

Helping the Hospitality Industry Provide Excellent Customer Service

March 31st, 2021 by admin

A hotel employee opening a door with a key card

Providing excellent customer service is vitally important for all businesses. As a hotel owner, you need to ensure that you provide excellent customer service, not only over the phone but also to your customers staying at your hotel. The hotel environment presents a challenge for customer service...

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Posted in: Solutions

Helping Businesses Shift from Survival Mode to Strategic Growth

March 17th, 2021 by admin

People shaking hands

Leading Managed Technology Services Provider Presents Workplace Interaction Strategies for Small to Mid-Sized Businesses TouchPoint Networks a leading managed technology services provider (MTSP), announced today that the company is helping businesses develop strategic plans for workplace interaction...

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Posted in: Press Release, Solutions

Unified Communications Improves Collaboration and Productivity

March 4th, 2021 by admin

A man working from home using a computer and a headset

The emergence of COVID-19 last year and the subsequent changes to work practices, such as working from home, and increased video conferencing, have increased the need for businesses to adapt to better support their employees. At TouchPoint Networks, we have seen our customers have great success utilizing...

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Posted in: Solutions

Providing Solutions to Increase Productivity for Your Remote Workforce

November 23rd, 2020 by admin

A businessman holding a cloud with connected servers and devices

With states experiencing continued surges in COVID-19 cases and restricting occupancy rates inside businesses, working from home is continuing to gain popularity. There are hurdles to traverse in transitioning to a remote workforce, but the cloud provides many of the tools your business needs to be...

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Posted in: Solutions

Helping Companies Transition From Old Phone Systems that Hindered Remote Work

October 28th, 2020 by admin

A man working from home using a computer and writing

PORTLAND, OR - TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company is helping small to mid-sized businesses (SMBs) transition from outdated phone systems that hindered remote worker performance to cloud voice. Many companies that went remote...

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Posted in: Press Release, Solutions

Providing Customers With a Technology Plan for Continued Operations

September 28th, 2020 by admin

A business person using a tablet and a laptop

PORTLAND, OR -TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company is building technology plans for businesses to continue to operate through the pandemic. TouchPoint Networks begins by evaluating an organization's existing technology...

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Posted in: Press Release, Solutions

Video Surveillance Cameras Keep Your Business Protected

August 20th, 2020 by admin

A surveillance camera on a blue background and a man's hand pointing towards the camera

As a business owner, you need a way to protect the assets within your building. You've tied up significant sums of money in your computer systems, and any products your business offers. Losing these products to theft would be a headache to deal with and could cost your company money. At TouchPoint...

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Posted in: Solutions

Providing Cybersecurity for Your Remote Workforce

June 16th, 2020 by admin

A blue shield with a keyhole is deflecting red skeleton heads

With businesses moving to a remote workforce, protecting their data network has become even more critical. Some employees are using their personal devices for work-related purposes, and phishing scams are circulating that are using COVID-19 as the subject. What does this mean for your business? You...

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Posted in: Solutions

TouchPoint Networks Offers Hosted VoIP to Ensure Quality Communication

May 11th, 2020 by admin

VoIP headset resting on a computer keyboard

As the COVID-19 pandemic continues to impact the US, businesses are forced to adapt by moving to a remote workforce. This does present some hurdles as companies need to ensure employees can remain productive and efficient in the new environment. At TouchPoint Networks, we have tools to help your company...

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Posted in: Solutions

How Workspace as a Service Can Help Your Company Thrive

April 30th, 2020 by admin

A man working at home using a laptop and a headset

As businesses continue to be impacted by COVID-19, they are forced to adapt to the ever-changing landscape. One of the ways companies are adapting is by transitioning to a remote workforce. A service companies can use is Workspace as a Service (WaaS). WaaS is a virtual desktop that gives employees...

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Posted in: Products & Services, Solutions

The Importance of Video Surveillance for Your Business

March 12th, 2020 by admin

A man in a blue shirt reviewing security camera footage on three different screens

There are many benefits to installing surveillance cameras in your business. Surveillance cameras are an essential tool to increase loss prevention, safety, and security. At TouchPoint Networks, we offer remote video surveillance, so you know what is going on at your business, no matter where you are....

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Posted in: Products & Services, Solutions

TouchPoint Networks Has Phone Solutions for Your Business

February 7th, 2020 by admin

Two businessmen shake hands on a blue background that has a city skyline

At TouchPoint Networks, our goal is to help our clients become more efficient, profitable and to give them an advantage over their competitors. We are always learning and keeping up with the latest technology. By partnering with leading technology providers, we are able to give our clients the...

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Posted in: Solutions

Avoid Obsolescence and Keep Your Technology Current with CTAP

January 29th, 2020 by admin

Hand touching a screen depicting computer hardware

Technology is always changing and evolving. Equipment that was up-to-date when you purchased it becomes obsolete very quickly. It isn't cost-effective to have to buy new equipment every year, or every few years. That is why TouchPoint Networks offers a Current Technology Assurance Program (CTAP), which...

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Posted in: Products & Services, Solutions

The Importance of Network Security Assessments for Your Business

December 13th, 2019 by admin

A man's hand holding a stethoscope to a keyboard

A serious problem threatening businesses everywhere is network vulnerability. Organizations rely on their networks, servers, and equipment to adequately run operations. However, it is common for many companies not to use proper IT habits, whether on purpose or merely by a mishap. Regularly...

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Posted in: Products & Services, Cyber Security, Solutions

TouchPoint Networks Is Fortifying Your Managed IT

November 27th, 2019 by admin

illuminated lock in a computer chip

Our goal is to keep your operations equipped with the most innovative cybersecurity solution around; that’s why Fortify Endpoint security is the newest addition to our cybersecurity solutions. Fortify offers threat protection, remediation, swift incident response, and all the benefits of a...

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Posted in: Cyber Security, Solutions

The Top Benefits of TouchPoint Network's Express SD-WAN

September 25th, 2019 by admin

Computer monitor showing graph

Standard networks like the traditional WAN don't do enough to power your business. From the limited bandwidth, the multitude of different devices connected to several various links, and the unpredictable application traffic and performance due to lack SLAs, your traditional network service is draining...

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Posted in: Solutions

Improving Operations with Virtual Desktop Infrastructure (VDI)

June 12th, 2019 by admin

Image of a cloud behind a laptop

As business technology advances, many small to mid-sized businesses (SMBs) struggle to stay afloat because having the proper systems in place for functional operations takes money and resources that can be hard to come by in the early stages of a business. Fortunately, with the innovation of cloud...

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Posted in: Solutions

How to Make a Positive Impact on Your Business with Workplace-as-a-Service

May 20th, 2019 by admin

Cloud services

As concepts like bring-your-own-device (BYOD) and work from home become more and more prevalent in the job market, businesses are starting to notice the benefits that come with offering more flexibility and mobility in the workplace. Companies and employees alike reap the benefits of remote work due...

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Posted in: Solutions

It's Time to Move to the Cloud

April 15th, 2019 by admin

Four co-workers having data beamed to them from the cloud

Do you want an affordable solution with top-of-the-line business features and better overall control of your voice systems? It may be time for your business to make a move to the cloud. Cloud-based phone systems have been growing in popularity amongst businesses, with many making the switch and for...

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Posted in: Solutions

What is Enhanced 9-1-1 (e911)?

April 12th, 2019 by admin

Fire and smoke on roof of brown, single-story brick house

At TouchPoint Networks, we offer security, emergency, and dispatch solutions for any business, organization or facility in the Pacific Northwest area. One of the most essential safety solutions we provide is our e911 system that can help for faster dispatch and easier communication for those in need...

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Posted in: Products & Services, Solutions

How WatchGuard Protects You From Phishing

January 22nd, 2019 by admin

Hacker

Phishing is the fraudulent attempt to obtain sensitive information by pretending to be a trustworthy sender in online communications. This scam is occurring more often because quite frankly it's working; as 76% of businesses report being a victim of it in just the last year. It's a threat that seems...

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Posted in: Solutions

Be Prepared for the Worst with Disaster Recovery

October 5th, 2018 by admin

Lonely Road in a Lightning Storm

You often hear people say "be prepared for the worst," and that can mean a lot of different things. In the world of business few things can be worse than losing your data or equipment to some unforeseen disaster. From fires to floods or even blackout, a random catastrophe not only stops your business...

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Posted in: Solutions

Moving to an Easier Video Conferencing Solution

September 5th, 2018 by admin

Business People Holding a Video Conference Meeting

Anyone who has had to set up a conference room on their own knows the trouble – confusing cables and buttons, missing instructions, spotty connection, and being limited to the one room each time. With TouchPoint Networks' easy to operate, HD-quality video conferencing solutions that are hosted...

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Posted in: Solutions

Zultys for UC

May 27th, 2018 by admin

Business people at meeting

For many modern businesses, the need for flexibility in the workplace is paramount to having successful, satisfied employees and a booming business. We have all heard the news that speaks more and more about the "rising mobile workforce" and it is truer than ever. This is why at TouchPoint...

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Posted in: Solutions

Business Continuity in Face of Climate Change

April 9th, 2018 by admin

Lightning over a stormy sea

2017 was a busy hurricane season for the Florida coast. The Western United States experienced wildfires that caused massive destruction and loss of life. More and more businesses are realizing that in order for their businesses to survive such natural disasters (or even something as simple...

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Posted in: Solutions

Providing the Flexibility to Work Anywhere

March 1st, 2018 by admin

Man in a field

With internet access in most every café, household, and campus being more common, mobility is becoming a hot topic for the modern worker. While the office is still a very important place for meetings and working with colleagues, the past 20 years have seen an increasing demand for remote office setups...

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Posted in: Solutions

Technology Assessment

January 23rd, 2018 by admin

Old phone phone switchboard

Competitive advantage is often the doorway to success in the industry these days and it is never just one solution that will get you there either, but rather a combination of solutions. In a lot of cases, businesses that switch to a Unified Communications approach are having success as this move directly...

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Posted in: Solutions

Surveillance

January 18th, 2018 by admin

Surveillance

With technology enhancements video surveillance has become a viable real-time solution for loss prevention. You can now view operations using any device with internet access, anytime from any location. In addition to real-time access, data is saved to disk so that you can review it at a later date....

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Posted in: Solutions

CloudJumper Launches Customer Management Module

October 9th, 2017 by admin

CloudJumper

Recently our very own Chuck Whiteley was invited to weigh in on CloudJumper's channel partner portal, my.CloudJumper. CloudJumper is a Workspace as a Service (WaaS) platform for agile business IT. After a busy year onboarding and configuring customer accounts, the folds at CloudJumper have...

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Posted in: Solutions

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