TouchPoint Networks Blog

Telecom Industry News and Articles

Helping the Hospitality Industry Provide Excellent Customer Service

March 31st, 2021 by admin

A hotel employee opening a door with a key card

Providing excellent customer service is vitally important for all businesses. As a hotel owner, you need to ensure that you provide excellent customer service, not only over the phone but also to your customers staying at your hotel. The hotel environment presents a challenge for customer service...

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Posted in: Solutions

It's Time to Move to the Cloud

April 15th, 2019 by admin

Four co-workers having data beamed to them from the cloud

Do you want an affordable solution with top-of-the-line business features and better overall control of your voice systems? It may be time for your business to make a move to the cloud. Cloud-based phone systems have been growing in popularity amongst businesses, with many making the switch and for...

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Posted in: Solutions

What is Enhanced 9-1-1 (e911)?

April 12th, 2019 by admin

Fire and smoke on roof of brown, single-story brick house

At TouchPoint Networks, we offer security, emergency, and dispatch solutions for any business, organization or facility in the Pacific Northwest area. One of the most essential safety solutions we provide is our e911 system that can help for faster dispatch and easier communication for those in need...

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Posted in: Products & Services, Solutions

Disaster Recovery

December 10th, 2015 by admin

Since winter is here, it is important to have a disaster recovery plan in place to protect your business from snow, ice, rain and floods, or even simple equipment failure. When a disaster strikes, having a plan and being able to put it into immediate action can mean the difference between staying open...

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Posted in: Products & Services

Is Your Business Ready in the Event that Disaster Strikes?

May 19th, 2015 by admin

Your phone system is lifeblood of your business. From the humble beginnings of starting your business from your personal cell phone to the phone system that powers your business currently, businesses rely on their phone systems to keep in touch with their clients and address their needs. However, what...

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Posted in: Uncategorized

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