TouchPoint Networks Blog Articles

Disaster Recovery

December 10th, 2015 by admin

Since winter is here, it is important to have a disaster recovery plan in place to protect your business from snow, ice, rain and floods, or even simple equipment failure. When a disaster strikes, having a plan and being able to put it into immediate action can mean the difference between staying open to provide services for your customers or shutting down for a few days.

Office phone systems (or PBXs) are a vital part of most businesses, but are frequently overlooked when planning for a disaster. An interruption in phone service means your potential customers, existing customers, and affiliates can't reach you and may become worried about your reliability. Your PBX going down for even a short period of time can cost your businesses thousands of dollars in missed opportunities and damaged reputation.

That's why we offer automated PBX failover to a fully-hosted virtual phone system. With PBX Disaster Recovery you can tell your carrier to automatically failover in these situations to a fully-hosted virtual PBX. This equipment-free phone service is designed to mimic the recordings and extensions of your normal PBX so that your customers won't know that your PBX is down.

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