TouchPoint Networks Blog Articles

Work Smarter and Get More Done with Unified Communications

November 13th, 2012 by admin

Unified Communication solutions provide a number of impressive benefits which increase productivity in many types of businesses.

Here is a feature-rich example from one of the manufacturers we represent, NEC, on how Unified Communications can help you work smarter and get things done smoothly and efficiently. These and other additional features are also available on many other Unified Communication platforms, such as Zultys, ShoreTel and Tadiran.

  • Unified Messaging is itself an integrated set of capabilities which allows users to send and receive voicemails, emails, faxes and text messages using a variety of devices, and then switch back and forth interchangeably between the different message formats.  Companies are finding that including the fax feature only can reduce costs and drastically reduce the use of paper.
  • Presence is the capability of an end user to indicate their current “communications status” to others -- whether or not they are available to communicate, and if so, how they would prefer to be communicated with (for example, “I’m available after 10:00 by email only”).  By utilizing and setting contact rules, users may also direct calls to different destinations by caller ID.
  • Instant Messaging feature can be incorporated into your business phone system (or IM) for quick communication
  • Conferencing allows two or more individuals to interact using simultaneous audio (Audio Conferencing), combined audio and video (Video Conferencing), or a combination of audio, video and visual information sharing -- such as a Microsoft PowerPoint presentation – using a web browser-based capability (Web Conferencing). Businesses of all sizes typically use conferencing to reduce the need for travel, as well as encourage tighter collaboration between employees, customers and partners who may be at different physical locations.
  • Mobility - Be reached without giving out your cell number or having customers hang up and dial another number!

The bottom line is that Unified Communications can not only help your business gain efficiency and give you a competitive advantage in your marketplace, but it can also reduce costs like travel, office supplies and more. 

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