TouchPoint Networks Blog Articles

Technology News and Articles

Increase Productivity with Help Desk Services

April 17th, 2024 by admin

A smiling person with an office desk phone headset on

It all begins with a user initiating contact for a problem they are facing with a product or service. It could also be an employee looking for answers to troubleshoot an error. Without proper assistance, both individuals can be left hanging, annoyed...

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Posted in: Products & Services

Improve Security with Endpoint Detection and Response Services

December 4th, 2023 by admin

A monitor with a virus alert on the screen

In an era where cyber threats are becoming more sophisticated and prevalent, organizations must employ robust strategies to safeguard their digital assets. Endpoint Detection and Response (EDR) services have emerged as a frontline defense against...

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Posted in: Products & Services

CTAP Services Overcome the Greatest Risk of Technology

October 3rd, 2023 by admin

A laptop on a desk with tall city buildings outsiede a window in the background

In the rapidly evolving landscape of technology, businesses constantly seek innovative solutions to stay competitive, efficient, and secure. However, with the ever-increasing complexity of IT environments and the potential risks associated with...

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Posted in: Products & Services

Streamline Operations with a Network Operations Center

June 16th, 2023 by admin

A hallway in a server room

In today's digital business environment, it is essential for organizations to have a reliable and efficient network operations center (NOC) in place. A NOC allows an organization to monitor and manage its IT infrastructure from a central...

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Posted in: Products & Services

Increase Communication with Telecommunication Solutions

May 23rd, 2023 by admin

A man working from his home office while talking on a cell phone

Telecommunication Solutions are an integral part of the modern world. They provide a way to send and receive communication in the form of voice, data, and video without geographic boundaries. It is a key element in helping businesses operate efficiently,...

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Posted in: Products & Services, Solutions

Managed IT Services Benefit Businesses of All Sizes

March 22nd, 2023 by admin

A gear overlaid on a bridge and people

Managed IT Services is a type of outsourcing that involves hiring a third-party organization to handle the monitoring, management, and maintenance of an entire or part of your organization's technology infrastructure. This can include hardware, software,...

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Posted in: Products & Services, Solutions

Signs You Need Unified Communications As a Service for Your Business

January 9th, 2023 by admin

A VoIP headset resting on a desk with a phone blurred in the background

Unified Communications as a Service, often referred to as UCaaS, is an all-inclusive communication platform that combines voice, video, and collaboration services into one easy-to-manage package. UCaaS solutions provide organizations with the ability...

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Posted in: Products & Services, Solutions

Why Cyber Security Should Be Important to You in 2022

October 26th, 2022 by admin

Hackers in Guy Fawkes masks sitting at their computers

As we approach the new year, it's important to reflect on the past and set our sights on the future. When it comes to cybersecurity, there are a few things that we can learn from last year and what we can expect in the coming year. Here are four reasons...

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Posted in: Products & Services, Cyber Security, Solutions

Why Business Continuity and Disaster Recovery Should Be Part of Your Businesses Resilience Strategy

September 20th, 2022 by admin

User turning disaster recovery plan knob.

All business owners know that disasters come uncalled and rapidly shake the core of your business. This last year was proof of this; with Covid-19 emerging and many people switching to work from home, the past year took unexpected turns where working...

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Posted in: Products & Services, Solutions

WiFi – WatchGuard Has Now Come Out with WiFi 6 Access Points – Lightning-Fast and Very Secure

March 22nd, 2022 by admin

Image of laptop computer on desk in a modern office with a view of high rise buildings through window in the background.

With the fast-paced world, technology is seeing evolution at full speed too. The amount of technology we have seen in the last five years and its impact on the world astonishes us. However, this evolution isn't going to stop and will carry...

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Posted in: Products & Services

A Detailed Overview of Managed IT Services

February 6th, 2022 by admin

User holding a tablet with Managed IT service icons.

Are you a small or medium-sized business owner? Do you wish to provide better business services and excellent customer experiences? If yes, then you might want to invest in managed IT services. Managed IT services provide SMBs the best way to run their...

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Posted in: Products & Services, Solutions

How Zultys is Bringing HIPAA Compliance Remote Work Offerings to Medical Organizations

August 30th, 2021 by admin

A smartphone, laptop, and tablet on a desk each displaying the same screen of a cloud icon surrounded by other icons over a bluish-green background

  While industries have struggled to transition to remote working over the past year, the medical industry has faced a different struggle for transitioning to remote work. Medical organization's tools are required legally to be HIPAA compliant....

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Posted in: Products & Services, Solutions

Leveraging Clearfly for Mission Critical Communications

February 22nd, 2021 by admin

Server cabling

Leading Managed Technology Services Utilizes Clearfly to Keep Key Facilities and Businesses Connected During COVID-19 EUGENE, OR - TouchPoint Networks, a leading managed technology services provider (MTSP), announced today that the company leverages...

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Posted in: Press Release, Products & Services

How Workspace as a Service Can Help Your Company Thrive

April 30th, 2020 by admin

A man working at home using a laptop and a headset

As businesses continue to be impacted by COVID-19, they are forced to adapt to the ever-changing landscape. One of the ways companies are adapting is by transitioning to a remote workforce. A service companies can use is Workspace as a Service...

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Posted in: Products & Services, Solutions

The Importance of Video Surveillance for Your Business

March 12th, 2020 by admin

A man in a blue shirt reviewing security camera footage on three different screens

There are many benefits to installing surveillance cameras in your business. Surveillance cameras are an essential tool to increase loss prevention, safety, and security. At TouchPoint Networks, we offer remote video surveillance, so you know what is...

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Posted in: Products & Services, Solutions

Avoid Obsolescence and Keep Your Technology Current with CTAP

January 29th, 2020 by admin

Hand touching a screen depicting computer hardware

Technology is always changing and evolving. Equipment that was up-to-date when you purchased it becomes obsolete very quickly. It isn't cost-effective to have to buy new equipment every year, or every few years. That is why TouchPoint Networks offers...

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Posted in: Products & Services, Solutions

The Importance of Network Security Assessments for Your Business

December 13th, 2019 by admin

A man's hand holding a stethoscope to a keyboard

A serious problem threatening businesses everywhere is network vulnerability. Organizations rely on their networks, servers, and equipment to adequately run operations. However, it is common for many companies not to use proper IT habits,...

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Posted in: Products & Services, Cyber Security, Solutions

What is Enhanced 9-1-1 (e911)?

April 12th, 2019 by admin

Fire and smoke on roof of brown, single-story brick house

At TouchPoint Networks, we offer security, emergency, and dispatch solutions for any business, organization or facility in the Pacific Northwest area. One of the most essential safety solutions we provide is our e911 system that can help for faster dispatch...

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Posted in: Products & Services, Solutions

Firewall as a Service (FaaS)

February 25th, 2019 by admin

A cloud full of sketches of business-related images, hovering over the hand of a man in a suit.

TouchPoint offers an excellent solution in firewall and security technology that takes care of all your needs and in an affordable package for your office or business. We take care of everything like renewals and updates, so you don’t have to. All...

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Posted in: Products & Services

Become More Mobile with TouchPoint Networks

November 29th, 2018 by admin

Smiling Business Man and Woman on Mobile Devices in Lobby Setting

More and more businesses are going mobile. Technology is rapidly changing and many companies along with their employees are no longer in one place, so you need a phone system with excellent mobile technology for all of your business needs. TouchPoint...

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Posted in: Products & Services

Keeping an Eye on Your Business

July 23rd, 2018 by admin

Eye viewing digital information represented by ones and zeros.

Hiring ‘round the clock security guards can be an expensive drain on resources that you could be investing into your growth! With our Video Surveillance solutions we can help you save money while protecting your business. Whether you are trying to...

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Posted in: Products & Services

Are You Ready for a Disaster?

June 25th, 2018 by admin

Lit Match Burning Binary Code

Unfortunately, one of our customers recently suffered a huge business loss after a fire caused their building to collapse over a weekend. Situations like these remind all of us how important it is to have a business continuity and disaster recovery...

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Posted in: Products & Services

Building a Good IT Network

September 7th, 2017 by admin

cable

It's very easy to forget how much infrastructure is required to support our increasing dependence on technology. Modern businesses require fast, reliable internet connections, secure IT systems, larger storage solutions, and applications to support most...

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Posted in: Products & Services

Our Levels of Managed IT Support

August 1st, 2017 by admin

Support

When you work with TouchPoint Networks, you can pick the level of support you need! Whether you want some additional help for your current IT team or if you’re looking to outsource all IT assistance – we’re here to help. We offer several levels of support...

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Posted in: Products & Services

Why You Should Switch to Managed IT

June 29th, 2017 by admin

managed IT

The need for an integrated, properly managed system is growing exponentially. Team members aren't just working from one desk, using a stationary desktop and basic internet connection. They expect and need to connect from anywhere in the office, as well...

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Posted in: Products & Services

Speeding up Communications

May 9th, 2017 by admin

man on hold

It keeps on ringing, but Janice in Accounting just isn't picking up the phone. You leave a voicemail. Later, while you're in a meeting, Janet calls you back and leaves a voicemail. You both end up playing phone tag for most of the day, having to listen...

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Posted in: Products & Services

Your Partner in Cyber Security

March 8th, 2017 by admin

Login screen on a blue background

No matter what type of business you're running, these days everyone is using wireless and LAN networks, applications, data servers, websites, and a range of communication tools that are often integrated with online services. But the average person doesn't...

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Posted in: Products & Services, Cyber Security

Offering Hosted Cloud Solutions

February 8th, 2017 by admin

One of the areas we will be focusing on in 2017 is educating our customers on the benefits of hosted voice and Workspace as a Service (WaaS). Through our cloud services, you can enjoy full mobility and flexibility to work from anywhere, anytime with...

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Posted in: Products & Services

Current Technology Assurance Program and Assessments

January 10th, 2017 by admin

Here at TouchPoint, we have developed a strategy for optimizing our customer's IT support to ensure convenience and efficiency. In addition to our Current Technology Assurance Program (CTAP), we believe in helping the customer to assess their technology...

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Posted in: Products & Services

Keep your Business Safer

December 6th, 2016 by admin

The world can be a dangerous place. Ensuring the safety of your employees, customers, assets, and business locations is part of your responsibility as the business owner. We can help make your job easier with our video surveillance services customized...

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Posted in: Products & Services

Partners

September 15th, 2016 by admin

With our multiple partnerships, you won't have to settle for an okay telecommunications solution. We work hard to get you in touch with the best solutions out there. Whether it be unified communications, disaster recovery, video surveillance, managed...

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Posted in: Products & Services

Need an IT Support System that is Flexible and Diligent?

June 11th, 2016 by admin

 Our 4 service levels of support provide you with the tools you need to build the remotely managed IT team of your dreams. Each consecutive service level boosts the services available to your business. For example, if monitoring isn't enough, you can...

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Posted in: Products & Services

Making the Right Choice for Your Technology Partner

May 19th, 2016 by admin

Who is running your IT? A friend of a friend? A family member of an employee? A neighbor who "knows computers"? Back when you started your company, it may have seemed like a bargain to have your IT run by someone you already knew. But as your business...

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Posted in: Uncategorized, Press Release, Products & Services

IT Networking and Support

April 5th, 2016 by admin

Nowadays we are seeing Voice, Data, Video, and a host of other applications all converging into one integrated network. In order to ensure that your system continually operates smoothly and efficiently, this network must be maintained. TouchPoint is here...

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Posted in: Products & Services

Managed IT

March 3rd, 2016 by admin

In business today, having a reliable data network is crucial. In addition, integrating your data, voice, and video can greatly impact corporate productivity. Multiple locations can be linked as one network, and people can work from home or on the road...

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Posted in: Products & Services

Is Your Business Protected Against Network Threats?

January 20th, 2016 by admin

Network threats can come at any time and from anywhere. To seize them before they take you down, you need a network security solution that is at the top of its game. ​TouchPoint provides the industry's smartest, fastest and most potent ​network security...

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Posted in: Products & Services

Disaster Recovery

December 10th, 2015 by admin

Since winter is here, it is important to have a disaster recovery plan in place to protect your business from snow, ice, rain and floods, or even simple equipment failure. When a disaster strikes, having a plan and being able to put it into immediate...

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Posted in: Products & Services

Dedicated to Solving Crimes Against Wildlife

October 7th, 2015 by admin

TouchPoint recently installed a brand new NEC SV9100 phone system with the Unified Communications suite for U.S. Fish & Wildlife. The U.S. Fish & Wildlife Service Forensics Laboratory is the only lab in the world dedicated to solving crimes against...

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Posted in: Products & Services

Skype vs. TouchPoint Video

April 7th, 2015 by admin

Everyone has heard the question, “Why Not Skype?” when evaluating video conferencing solutions. While Skype is an excellent tool for one-on-one consumer video, it is a poor solution for businesses that require frequent and secure video communication,...

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Posted in: Products & Services

Zultys Cloud Services

February 3rd, 2015 by admin

Get all of the benefits and features of a premise-based phone system with Unified Communications and Mobility without the expensive hardware. Through Touch Point Networks' partnership with Zultys, we can provide you with Zultys Cloud Services! With Zultys...

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Posted in: Products & Services

Service and Support

December 22nd, 2014 by admin

At TouchPoint we understand that each customer has unique telecommunications requirements, and we have developed a way to respond to those requirements quickly and effectively. Our technical staff undergoes rigorous factory training from a select group...

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Posted in: Products & Services

VMWare Rescues Your Business after a Disaster

November 24th, 2014 by admin

As we head into winter, the weather is only going to get rougher. Unexpected storms can knock out power and disable servers without any notice. Fortunately, we have a solution that can keep you operational through any disaster. With a new Unified Communications...

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Posted in: Products & Services

Make Us Part of Your Winning Strategy

September 9th, 2014 by admin

Fall has arrived! School is in session, and the football season is in full swing. Now is the time to put strategies into action and watch them play out in the real world. With all the rapid changes in the information technology industry, does your business...

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Posted in: Products & Services

Video Conferencing

August 14th, 2014 by admin

Cloud video services can eliminate the expense of buying and upgrading your video equipment. It could also improve engagement with your remote and mobile workforce. Delivered via Video-as-a- Service, our cloud video services enable simple, affordable...

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Posted in: Products & Services

Giving Back to Our Community

July 17th, 2014 by admin

We've recently implemented Zultys for two legal non-profits in Portland to help them better serve low-income clients throughout Oregon. These organizations will save money, and also be more productive and efficient. Additional software that's included...

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Posted in: Products & Services

Cloud Video Conferencing

May 22nd, 2014 by admin

TouchPoint is now providing cloud video conferencing! Our cloud video conferencing technology enables end users to cost effectively collaborate via video with standard HD conference room systems, desktops/laptops, web browsers, tablets and smartphones....

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Posted in: Products & Services

Video-as-a-Service

April 14th, 2014 by admin

Would you like to eliminate the expense of buying and upgrading your video equipment? How about improving engagement with your remote and mobile workforce? Let's talk cloud video services and what it means for your business. With TouchPoint cloud video...

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Posted in: Products & Services

Hosted Telephone Systems Without the "Big Box" Price

February 17th, 2014 by admin

At TouchPoint, we have more than one option for hosted solutions, and we customize them to your needs. As a SkyTalk Plus authorized agent, we're able to offer our clients hosted telephone systems without the "Big Box" price, eliminating the complexity...

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Posted in: Products & Services

Customer Relationship Management solutions through Zultys

December 16th, 2013 by admin

Zultys

Through our partnership with Zultys, Touch Point is pleased to offer solutions that integrate with a wide range of Customer Relationship Management (CRM) and third-party applications. With Zultys Outlook Communicator, your Zultys IP phone system can...

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Posted in: Products & Services

Systems for Grand Central Bakery

October 8th, 2013 by admin

We are in the process of implementing a system for the Grand Central Bakery as well as networking their retail bakeries in Portland and Seattle. They chose the solution because they could cluster the system and provide disaster recovery in both Seattle...

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Posted in: News, Partner Plan, Products & Services, Profit, Success Story, Testimonial

Aeonix Unified Communications and Collaboration Solution

September 23rd, 2013 by admin

Do you need a Unified Communications and Collaboration solution that consolidates disparate business applications into a single powerful platform? Through TouchPoint Networks's partnership with Tadiran Telecom, we can offer you a solution called Aeonix....

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Posted in: News, Products & Services

Managed Print Solution

August 23rd, 2013 by admin

Are you considering a managed print solution? First, what is a managed print solution and how will it benefit you? An MPS is the active management and optimization of document output devices and related business processes. Essentially, they are like...

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Posted in: Managed Print Solution, Partner Plan, Products & Services, Profit

What can Managed Services do for You?

May 29th, 2013 by admin

In today's hectic business world you need solutions that help you accomplish more in less time. Our experts at TouchPoint Networks will assist you in creating competitive advantage and increased profitability through the implementation of new technology...

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Posted in: Products & Services